Payment Policy

Effective Date: 20-07-2025
Last Updated: 20-07-2025

 

This Payment Policy outlines how transactions are processed on https://www.reconn.io, operated by Reconn Digital FZE, a UAE-registered Free Zone Establishment and the authorized e-commerce entity of the Reconn group.

By completing a purchase on this site, you acknowledge and agree to the terms below.

 

1. Accepted Payment Methods

We currently accept secure online payments via:

  • Credit and Debit Cards (Visa, Mastercard, AMEX)
  • Apple Pay / Google Pay (where supported)
  • Shopify Payments
  • Stripe / Mamopay gateways
     

All transactions are processed in accordance with the highest PCI-DSS security standards.

We do not accept:

  • Bank transfers (accepted for corporate and bulk only)
  • Cash on delivery
  • PayPal (as of now)
  • Cryptocurrency (as of now)

 

2. Card Payments Only

Reconn Digital FZE’s online store is configured for card-based checkout only.
If you represent a business or institution and require invoice-based billing, please contact:

support@reconn.io
Your request may be handled under Reconn Technology LLC for enterprise contracts.

 

3. Multi-Currency Support

Our store supports multi-currency checkout, and prices are displayed based on your selected location and currency settings.
You may be billed in:

  • AED (UAE Dirham)
  • USD (US Dollar)
  • EUR, GBP, INR, or other currencies, depending on your region and Shopify’s auto-detection

Note: Your card issuer may apply foreign exchange or cross-border fees. We are not responsible for such charges.

 

4. Tax Handling

All prices displayed on the website are tax-inclusive.
No additional VAT or sales tax will be added at checkout.

  • UAE customers: VAT (5%) is included in the final price
  • International customers: Exported digital services are treated as 0% VAT
  • Invoices showing VAT can be requested post-purchase
     

Refer to our Tax Policy for full details.

 

5. Failed or Declined Transactions

If your payment is declined:

  • Please verify your card details, billing address, and available balance
  • Try using a different card or payment method
  • Contact your bank or payment provider for assistance
    If issues persist, reach out to us at support@reconn.io

 

6. Order Confirmation

Once your payment is successful:

  • You will receive an email confirmation from Shopify/Stripe
  • A receipt or invoice will be generated automatically
  • Your order will be reviewed manually before digital delivery or activation

 

7. Currency Conversion & Charges

We are not responsible for:

  • Exchange rate differences shown by your bank
  • Foreign transaction fees
  • Currency conversion charges by your card issuer

We recommend contacting your bank to understand potential cross-border fees.

 

8. Dispute Resolution

In case of an unauthorized transaction or billing error:

  • Contact us first at support@reconn.io
  • Most issues are resolved within 24–48 hours

Initiating a chargeback without contacting us may result in account suspension and delayed resolution.

 

9. Policy Changes

We reserve the right to amend this Payment Policy at any time. All updates will be posted on this page with a new effective date.