Effective Date: 20-07-2025
Last Updated: 20-07-2025
This Digital Delivery Policy describes how and when products and services purchased on https://www.reconn.io are fulfilled. The Site is operated by Reconn Digital FZE, a UAE-registered Free Zone Establishment.
All offerings available through this site are digital products or services, including but not limited to:
Self-paced online courses and eLearning programs
Live online or offline training sessions (scheduled post-purchase)
Exam vouchers and certification access
Access to third-party learning platforms (e.g., PECB KATE)
SaaS tools, software keys, or digital subscriptions
No physical goods are shipped. Therefore, shipping costs and tracking details do not apply.
Once your payment is completed, your order will be manually reviewed by our team to:
Verify purchaser identity and course eligibility
Confirm selected course availability or scheduling needs
Register your information with the relevant certification body (e.g., PECB)
Typical delivery/activation time is within the same business day or up to 12 hours, depending on support staff availability and time zone.
Orders placed outside regular business hours (Monday–Sunday, 6 AM–10 PM GMT+4) may be processed the next business day.
Upon successful processing:
You will receive email instructions on how to access your training
If applicable, login credentials for platforms such as PECB KATE will be provided
Any exam voucher or course-specific license will be shared with instructions on redemption and usage
Please check your spam or promotions folder if you haven’t received an email within the delivery window.
For in-person or live virtual training programs:
Sessions are scheduled post-purchase based on trainer availability, regional demand, and enrollment
You will be contacted by our team within 12–24 hours to initiate scheduling
If we are unable to accommodate a requested date, you will be offered the next available slot or a suitable alternative
If you have not received your course access or digital delivery within 24 hours of purchase, please contact us immediately at:
support@reconn.io
Include your full name, order number, and email address used during checkout so we can assist you promptly.
It is your responsibility to:
Provide a valid and accurate email address during checkout
Monitor your inbox and respond promptly to any verification requests
Redeem your course or voucher within the stated validity period (exam vouchers expire within 12 months)
Failure to engage with the delivery process or delayed response does not entitle you to a refund or extension.
This policy is governed by the laws of the United Arab Emirates, and all digital fulfillment is subject to compliance with local and international regulations regarding digital goods and service access.
